All Systems Operational

About This Site

NOTE: If you have been redirected to this page from another 3E application, please refer below to see the current status.

Welcome to the 3E Statuspage. This page provides the current statuses of 3E Cloud systems globally. Please note the statuses of your specific region below.

This page also provides notifications for 'Incidents' and 'Scheduled Maintenance' for both LIVE and PREVIEW. Please refer to those sections below for the latest notices. Notices specific to a particular region will be noted in the title (ex. USA, CAN, UK, EU, AUS and the like). If not noted, it applies globally.

ADDITIONAL INFORMATION:
Please refer to the following Knowledge Base (KB) articles. To access the KB, go to https://customerportal.elite.com/ and select the ‘Knowledge Base’ option. If you haven’t done so already, please also subscribe to these articles to receive immediate notifications when updates are published.

E-20507 3E Cloud – Statuspage Guide (explains what the 3E Cloud Statuspage is and how you can use it)
E-6446 3E Cloud (SaaS) – Release Schedule (with release note references)
E-18382 3E Cloud / E-18383 3E Cloud CARE – Upgrade Guidelines (regarding upgrades, updates, and hot fixes)
E-17852 3E Cloud – Upgrade Preparation and Tasks (with recommended upgrade tasks at the cloud-component level)

USA Operational
3E CORE ? Operational
3E DATA INSIGHTS Operational
3E IMAGE CONNECT Operational
3E PROFORMA Operational
3E TEMPLATES Operational
3E WORKSPACE Operational
ADVANCED FINANCIAL SOLUTIONS Operational
SUPPORTING COMPONENTS ? Operational
PREVIEW ENVIRONMENT ? Operational
IMPLEMENTATION ENVIRONMENT ? Operational
CANADA Operational
3E CORE ? Operational
3E DATA INSIGHTS Operational
3E IMAGE CONNECT Operational
3E PROFORMA Operational
3E TEMPLATES Operational
3E WORKSPACE Operational
ADVANCED FINANCIAL SOLUTIONS Operational
SUPPORTING COMPONENTS ? Operational
PREVIEW ENVIRONMENT ? Operational
IMPLEMENTATION ENVIRONMENT ? Operational
UK Operational
3E CORE ? Operational
3E DATA INSIGHTS Operational
3E IMAGE CONNECT Operational
3E PROFORMA Operational
3E TEMPLATES Operational
3E WORKSPACE Operational
ADVANCED FINANCIAL SOLUTIONS Operational
SUPPORTING COMPONENTS ? Operational
PREVIEW ENVIRONMENT ? Operational
IMPLEMENTATION ENVIRONMENT ? Operational
EUROPE Operational
3E CORE ? Operational
3E DATA INSIGHTS Operational
3E IMAGE CONNECT Operational
3E PROFORMA Operational
3E TEMPLATES Operational
3E WORKSPACE Operational
ADVANCED FINANCIAL SOLUTIONS Operational
SUPPORTING COMPONENTS ? Operational
PREVIEW ENVIRONMENT ? Operational
IMPLEMENTATION ENVIRONMENT ? Operational
AUSTRALIA Operational
3E CORE ? Operational
3E DATA INSIGHTS Operational
3E IMAGE CONNECT Operational
3E PROFORMA Operational
3E TEMPLATES Operational
3E WORKSPACE Operational
ADVANCED FINANCIAL SOLUTIONS Operational
SUPPORTING COMPONENTS ? Operational
PREVIEW ENVIRONMENT ? Operational
IMPLEMENTATION ENVIRONMENT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[AUS] [PREVIEW & IMPLEMENTATION] Maintenance Updates Required Nov 3, 2025 10:00-18:00 UTC

Please be advised of upcoming scheduled maintenance that will impact your use of 3E Cloud PREVIEW & IMPLEMENTATION environments. This does not impact LIVE.

Components to be updated:

- 3E Workspace (WS) 1.32

During the maintenance window, the 3E Cloud components noted above will be unavailable. Should the time extend beyond the projected window, updates will be communicated via Statuspage.

Note the start time and estimated duration below.

Posted on Oct 20, 2025 - 21:48 UTC

[UK & Europe] [PREVIEW & IMPLEMENTATION] Maintenance Updates Required Nov 3, 2025 21:00 - Nov 4, 2025 05:00 UTC

Please be advised of upcoming scheduled maintenance that will impact your use of 3E Cloud PREVIEW & IMPLEMENTATION environments. This does not impact LIVE.

Components to be updated:

- 3E Workspace (WS) 1.32

During the maintenance window, the 3E Cloud components noted above will be unavailable. Should the time extend beyond the projected window, updates will be communicated via Statuspage.

Note the start time and estimated duration below.

Posted on Oct 20, 2025 - 21:48 UTC

[US & CAN] [PREVIEW & IMPLEMENTATION] Maintenance Updates Required Nov 4, 2025 03:00-11:00 UTC

Please be advised of upcoming scheduled maintenance that will impact your use of 3E Cloud PREVIEW & IMPLEMENTATION environments. This does not impact LIVE.

Components to be updated:

- 3E Workspace (WS) 1.32

During the maintenance window, the 3E Cloud components noted above will be unavailable. Should the time extend beyond the projected window, updates will be communicated via Statuspage.

Note the start time and estimated duration below.

Posted on Oct 20, 2025 - 21:49 UTC

[AUS] [LIVE] Scheduled Maintenance Nov 9, 2025 10:00 - Nov 10, 2025 18:00 UTC

Please be advised of upcoming scheduled maintenance that will impact your use of 3E Cloud LIVE environment.

Scheduled Maintenance will be performed on Sunday, November 9th, and Monday, November 10th, during the maintenance windows only (9PM TO 5AM AEDT).

Components to be updated:

- 3E (Core) 5.9.0 (including OData APIs and UI)
- 3E Proforma (P) 7.14.0
- 3E Templates (T) 4.15.0
- Other supporting components (including 3E Cloud Management Tool (CMT) 1.25.0))

During the maintenance windows indicated above, the 3E Cloud components noted may be unavailable in your LIVE environment. Should the time extend beyond the projected window, updates will be communicated via Statuspage.

Posted on Oct 20, 2025 - 21:53 UTC

[UK & Europe] [LIVE] Scheduled Maintenance Nov 14, 2025 21:00 - Nov 16, 2025 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 2025 - 22:00 UTC
Scheduled - Please be advised of upcoming scheduled maintenance that will impact your use of 3E Cloud LIVE environment.

Scheduled Maintenance will be performed on Friday, November 14th, and Saturday, November 15th, during the maintenance windows only (9PM TO 5AM GMT).

Components to be updated:

- 3E (Core) 5.9.0 (including OData APIs and UI)
- 3E Proforma (P) 7.14.0
- 3E Templates (T) 4.15.0
- Other supporting components (including 3E Cloud Management Tool (CMT) 1.25.0))

During the maintenance windows indicated above, the 3E Cloud components noted may be unavailable in your LIVE environment. Should the time extend beyond the projected window, updates will be communicated via Statuspage.

Oct 20, 2025 - 21:56 UTC

[US & CAN] [LIVE] Scheduled Maintenance Nov 15, 2025 03:00 - Nov 16, 2025 11:00 UTC

Please be advised of upcoming scheduled maintenance that will impact your use of 3E Cloud LIVE environment.

Scheduled Maintenance will be performed on Friday, November 14th, and Saturday, November 15th, during the maintenance windows only (9PM TO 5AM CST).

Components to be updated:

- 3E (Core) 5.9.0 (including OData APIs and UI)
- 3E Proforma (P) 7.14.0
- 3E Templates (T) 4.15.0
- Other supporting components (including 3E Cloud Management Tool (CMT) 1.25.0))

During the maintenance windows indicated above, the 3E Cloud components noted may be unavailable in your LIVE environment. Should the time extend beyond the projected window, updates will be communicated via Statuspage.

Posted on Oct 20, 2025 - 22:02 UTC
Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Resolved - This incident has been resolved.
Oct 24, 14:33 UTC
Monitoring - The issue impacting some customers has been resolved, and services are now operating normally. Our teams continue to investigate the root cause and are working on preventing recurrence. We are closely monitoring system performance and will provide an update once the investigation is complete.
Oct 23, 18:55 UTC
Investigating - We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
Oct 23, 18:15 UTC
Oct 23, 2025
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.